Customer Service Representative - State Farm Agent Team Member
About The Position
As a Customer Service Representative with Celia Sandoval - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support. I opened my agency in 2014 and currently lead a team of five. Before becoming a State Farm agent, I earned my master’s degree from Kansas State University and was a middle and high school Spanish teacher. My background in education has carried into how I lead my agency today, with a strong emphasis on coaching, development, and helping team members continue to grow. Giving back is an important part of our agency culture. We’re very involved with local schools through volunteering and donations, and we make it a priority to volunteer together as a team once or twice each year. We also participate in local marketing and community events, giving our team opportunities to build relationships with the people we serve. Our culture is energetic, outgoing, and focused on working hard while enjoying the people around you. I’m looking for someone who is honest, driven, hardworking, and comfortable connecting with others. Bilingual Spanish-speaking candidates are especially encouraged to apply. If you’re motivated to learn, enjoy being part of a team, and want an environment where your growth is supported, we’d love to meet you.
Requirements
- Dedicated to customer service.
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
Nice To Haves
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Answer customer inquiries and requests.
- Maintain accurate records of customer interactions.
Benefits
- License reimbursement
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- 80 hours of paid time off
- Paid State Farm holidays
- Employer-paid life and disability insurance
- An additional PTO day to celebrate your birthday
- Ongoing coaching
- Company-branded apparel
- Snacks and coffee in the office
- Team lunch every Friday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
