Customer Service Representitive (CSR)

OmniCable•Baton Rouge, LA

10d•Hybrid

About The Position

OmniCable is seeking an outgoing and self-assured Customer Service Representative (Sales Support) to support the company's growth and development. The successful candidate will provide best-in-class customer service and promote positive customer relationships. OmniCable is a premier redistributor of wire and cable, electrical products, and value-added services, empowering the industry through operational excellence, accuracy, precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, they offer distributors products from leading manufacturers from 16 North American distribution centers. Founded in 1977, OmniCable exclusively sells to distributors. As a subsidiary of Dot Family Holdings, their employees work towards a shared mission of empowering shared success by being the best vendor to customers, the best customer to vendors, and the best employer to employees through innovation and collaboration. They believe in empowering your future.

Requirements

High School Diploma
Microsoft Office Proficiency
Exceptional organizational & time management skills
Strong communication & interpersonal skills

Nice To Haves

Bachelor’s Degree, or equivalent experience
Salesforce.com proficiency (or another CRM system)
Experience with service industry or call center
Experience with industrial sales

Responsibilities

Support Account Managers by assisting with customer needs, issues, and other related administrative duties
Establish and maintain positive work relationships with internal team and customers
Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
Support order completion with customers as needed
Receive and coordinate incoming call overflow
Enter and maintain customer information, questions, and issues in OPUS and SFDC
Provides friendly and efficient Customer Service throughout.