Customer Service Representative

DPDHL • DeSoto, TX

9d • Onsite

About The Position

This role is responsible for processing orders and preparing correspondence to fulfill customer needs. The Customer Service Representative will provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. This position is for a CSR on the Weekend Nights Shift.

Requirements

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience

Nice To Haves

• 0-12 months of warehouse experience

Responsibilities

• Process customer orders accurately and efficiently.
• Enter and update orders in the Warehouse Management System (WMS).
• Monitor order status from receipt through shipment.
• Verify order accuracy and shipping requirements.
• Respond to customer inquiries via phone and email.
• Provide shipment status updates and tracking information.
• Communicate delays, shortages, and delivery issues.
• Handle customer complaints and service concerns.
• Schedule pickups and deliveries with carriers.
• Coordinate transportation requirements and special shipments.
• Prepare shipping documentation and bills of lading (BOLs).
• Monitor outbound and inbound shipments.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED