Customer Service Representative - Temporary/Seasonal

Maricopa County•Phoenix, AZ

10d•Onsite

About The Position

Please note that this is a temporary position that will be contracted from August 31st to November 13th. Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider applying for the Customer Service Representative - Temporary/Seasonal position at the STAR Contact Center! As the Customer Service Representative - Temporary/Seasonal, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that guides our voters to the answers they need. This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community! Maricopa County’s STAR Contact Center is hosting an in-person hiring event! Join us on August 11th, 12th, & 13th from 9:00 AM – 1:00 PM, at the Maricopa County Santa Fe Depot Building, 501 W Jackson St, Phoenix, AZ 85003. We encourage you to apply first online, but walk-ins are welcome! After applying, be sure to bring your resume to the event for an on-the-spot interview! The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available. The Elections Office is committed to providing voters with accurate information about elections administration in the country’s second-largest voting jurisdiction. Elections are complex and are governed by many state and federal laws and procedures. Learn more about how Maricopa County administers elections, and we are seeking the best and the brightest to join our team!

Requirements

6-months of customer service experience and/or clerical experience
High School diploma or GED
Post-secondary education may substitute for the required experience on a year-for-year basis.
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Nice To Haves

Previous call center experience
Bilingual in Spanish and English

Responsibilities

Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
Act as a communication facilitator between the public and the contact center management
Communicate and process information to the Lead or Supervisor when necessary
Answer incoming phone calls; may have to take and relay messages
Provide factual information to the public and /or other County employees
Maintain logs and other forms of information data entry
Complete and review routine forms and memos, ensuring accuracy and completeness