Customer Service Representative I (Temporary)

All•Brunswick, ME

10d•Hybrid

About The Position

The Customer Service Representative provides superior customer service in a contact/call center/help desk environment in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This position is a train from facility, hybrid production position.

Requirements

High school degree or equivalent.
Demonstrated success in customer service work.

Nice To Haves

1-3 years of customer service experience.
College degree preferred.

Responsibilities

Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Resolves customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism.
Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts.
Provides customer support through telephone calls, email, text, and chat technologies.
Accurately documents all correspondence with end-users.
Follows strict work instructions and procedures that may vary by account.
Ability to adapt to continual changes to work instructions and procedures is necessary.
Meets expectations for all balance scorecard metrics with demonstrated improvement over time.
Follows proper escalation procedures for unsolved customer requests.
Maintains productivity in accordance with support program and company standards.
Participates in quality assurance monitoring and evaluation as it pertains to their role and will receive feedback on a regular basis.
Attends and participates in team meetings and required training sessions.
Provides mentoring, training, and development to other Customer Service Representatives as needed.
Follows all safety, ethics, human resources and security policies and procedures.
Performs other duties as assigned.