Customer Service Representative

Veterans Guardian VA Claim Consulting • Pinehurst, NC

23d • Onsite

About The Position

As a Customer Service Representative at Veterans Guardian, you will support veterans in understanding and accessing VA disability benefits. This is a fast-paced, high-volume role where you will spend most of your day on the phone, utilizing computer systems, and managing documentation. You will be responsible for answering calls, providing updates, scheduling appointments, maintaining accurate records, and guiding veterans through the benefits process. The ideal candidate is comfortable with extensive phone work, proficient with computer systems, organized, and dedicated to providing a high level of customer service in a structured environment.

Requirements

• Comfortable spending a significant portion of the workday on the phone
• Confident navigating multiple computer programs, tabs, and systems
• Types quickly and accurately while talking with clients
• Enjoys helping people and providing a high level of customer service
• Can move from one call or task to the next without losing attention to detail
• Stays organized and follows through on commitments
• Communicates professionally and confidently
• Dependable and shows up ready to contribute every day
• Thrives in a fast-paced, structured environment
• Comfortable being measured on productivity, quality, and performance goals
• Wants a career with purpose, not just another customer service job
• Experience in customer service, call centers/contact centers, healthcare or insurance, banking or financial services, scheduling or administrative support, hospitality, military service, or other roles requiring frequent phone and computer work is welcomed.

Nice To Haves

• Previous VA disability experience is helpful but not required.

Responsibilities

• Handling a high volume of inbound and outbound phone calls with veterans
• Providing updates, answering questions, and helping veterans understand their next steps
• Documenting every interaction accurately and thoroughly in Salesforce
• Working across multiple computer systems throughout the day
• Scheduling appointments and coordinating calendars
• Reviewing veteran files to ensure required documentation is complete and accurate
• Following up on outstanding items and helping keep veterans moving through the process
• Communicating with internal teams to resolve questions and coordinate next steps
• Managing multiple tasks and priorities while maintaining accuracy
• Consistently achieving individual productivity, quality, and service expectations

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed