Customer Service Representative
ZEON Chemicals•Louisville, KY
About The Position
This position is the first level of contact between the customer and Zeon Chemicals LP. This includes order placement, product availability, pricing, order status, requests, chemical samples, literature, and general account information.
Requirements
- 5+ years of experience in Customer Service in a fast-paced technical environment
- Knowledge of windows-based software and Network or PC-based order entry experience is required.
Nice To Haves
- SAP experience is a plus
- Excellent verbal and written communication skills are required.
- Excellent analytical and problem-solving skills are required.
- Strong organizational skills are essential.
Responsibilities
- Process new orders, analyze and respond to customer inquiries.
- Analyze and process customer requests and complaints via the Customer Response System.
- Review open orders daily and take appropriate action.
- Provide product assistance by directing technical questions to the appropriate department.
- Maintain and update customer account information.
- Assist Sales Representatives with customer-related requests.
- Continuously seek ways to improve the performance of our facility's operation and ensures that customers' (both internal and external) needs are met.
- Adhere to the quality system.
- Perform all other duties as assigned by supervisor.
Benefits
- Growth opportunities
- Highly competitive salary
- Benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
