Customer Service Representative
Clallam Transit System•Port Angeles, WA
•Onsite
About The Position
Under the direction of the operations supervisor, the customer service representative (CSR) is the initial contact with the public via telephone for paratransit services provided by Clallam Transit System (CTS). This position evaluates service requests, schedules approved requests, and coordinates service delivery. Provides critical contributions to support CTS’s mission.
Requirements
- High school diploma or high school equivalency certificate (GED)
- Two years reception and customer service experience
- Any satisfactory equivalent combination of related experience and training that provides required knowledge, abilities, and skills.
Responsibilities
- Evaluates service requests
- Schedules approved requests
- Coordinates service delivery
Benefits
- 100% employer-paid medical, vision, and dental premiums, with coverage available for qualifying dependents
- Basic life and long-term disability insurances with options to purchase additional coverages
- Enrollment in Public Employee Retirement System (PERS) pension
- Approximately 12 days of general leave accrued over an annual period
- Sick leave accrual is 0.025 per hour worked
- 11 paid holidays
- Paid bereavement leave
- Wellness Program $200/$400 annual reimbursement for employee/family
- HRA employer contributions, longevity contributions, and waived medical coverage (optional)
- Post-employment CTS Healthcare Insurance Coverage Credits, as eligible
- CTS transit passes for employee and qualifying dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
