Warehouse Associate - CT

Mohawk Industries•San Jose, CA

2d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries and the largest manufacturer of tile and natural stone in the United States, is seeking an exceptional Customer Service Representative to join their TEAM. This role involves providing a variety of support, including servicing walk-in customers, answering inquiries, providing samples, and completing sales transactions. The company emphasizes a family-friendly work environment, commitment to internal promotion, unique benefits, and supporting employees' lives outside of work. The expected base pay rate is between $17.84 and $22.31 per hour, with final pay determined by factors such as location, skills, experience, education, and training. Base pay is part of a total compensation package that may include incentive compensation, commissions, discretionary bonuses, and company-sponsored benefits.

Requirements

High School Diploma or GED equivalency required.
1 or more years of customer service experience.
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organizational required.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Ability to demonstrate strong organizational and problem-solving skills required.
Goal-oriented with a focus on delivering excellent customer service.
Ability to demonstrate strong interpersonal relationship-building skills.
Proficient with PCs and navigating a multi-window environment.
Intermediate skills in MS Outlook, Word, and Excel.
Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Nice To Haves

Focus on customer account management is preferred.

Responsibilities

Engage with customers through multiple interaction types, including phone, email, and in-person.
Guide customers through the showroom and assist with product selection.
Coordinate efficiently between the Company and its customers with a high level of service and support, ensuring customer satisfaction.
Build and nurture strong customer relationships.
Assist customers in selecting the appropriate products for their needs.
Retrieve and bring product samples to customers in the showroom.
Accurately maintain customer contact information and transaction records.
Follow up with customers on quotes, inquiries, and sales opportunities.
Process sales transactions, payments, and generate sales orders.
Create shipping orders and packing lists.
Answer inbound sales calls and proactively make outbound calls.
Maintain and create marketing materials.
Collaborate with the Sales Representative.
Stay informed about company products and services.
Perform additional duties as required.