Warehouse Associate - CT

Mohawk Industries•Pflugerville, TX

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a customer-focused associate to support customers by phone, email, and in person. The role includes guiding customers through the showroom, helping them select products, retrieving samples, processing sales, and coordinating customer orders. The associate maintains accurate customer and transaction records, follows up on quotes and inquiries, answers inbound sales calls, makes outbound calls, and works with Sales Representatives. The position also involves creating marketing materials and staying informed about company products and services. The job requires regular standing, walking, reaching, and using hands, along with occasional movements such as stooping, kneeling, crouching, crawling, climbing, or balancing. Associates must regularly lift 15–30 pounds and may sometimes need to safely lift up to 70 pounds. Tile boxes or other materials longer than 36 inches or heavier than 70 pounds require a team lift. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED equivalency.
At least 1 year of customer service experience.
Excellent oral and written communication skills and the ability to interact effectively with people at all organizational levels.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Strong organizational and problem-solving skills.
Goal-oriented approach focused on excellent customer service.
Strong interpersonal and relationship-building skills.
Proficiency with PCs and navigating a multi-window environment.
Intermediate skills in MS Outlook, Word, and Excel.
Detail-oriented, with the ability to multitask, set priorities, and manage time effectively.
Ability to regularly lift 15–30 pounds and, at times, safely lift up to 70 pounds; materials longer than 36 inches or heavier than 70 pounds require a team lift.

Nice To Haves

Experience focused on customer account management.

Responsibilities

Provide customer service by phone, email, and in person.
Build and maintain strong customer relationships.
Help customers select appropriate products and retrieve samples in the showroom.
Maintain accurate customer contact information and transaction records.
Follow up with customers on quotes, inquiries, and sales opportunities.
Process sales transactions and payments, and generate sales orders.
Create shipping orders and packing lists.
Answer inbound sales calls and make outbound calls.
Create and maintain marketing materials.
Collaborate with the Sales Representative.
Stay informed about company products and services.
Perform additional duties as required.