Customer Service Representative
About The Position
This role is responsible for supporting customers and the internal team by understanding Sealing Devices’ products, pricing, and margin goals. The representative will act as a primary contact for customers, addressing inquiries about products, availability, applications, pricing, and credit terms. A key aspect of the role involves listening to customer needs and utilizing technical knowledge to recommend appropriate sealing solutions for demanding aerospace, defense, and government environments. The position requires creating accurate quotes and bids, taking orders, and gathering information from customers and vendors through various communication channels. Maintaining customer satisfaction involves keeping them informed about delivery timelines, warranty details, service information, and order updates. Building and maintaining strong, long-term relationships with customers and vendors is crucial, based on trust, responsiveness, and follow-through. Post-sale support, including problem-solving and ongoing assistance, is also a significant part of the job. The role involves maintaining accurate records using Oracle and internal systems, continuously learning about new products and technologies, and sharing customer feedback with product and design teams to drive improvements. Additionally, the representative will address quality concerns, follow established procedures, suggest process improvements, and help maintain a safe, clean, and compliant workplace in accordance with the Sealing Devices Quality System.
Requirements
- Associate’s degree (two-year college or technical school) required.
- At least 3 years of experience in customer service, inside sales, or a related role.
- Comfortable using Microsoft Word and Excel in a day-to-day work environment.
- Ability to think analytically and work through multiple requirements to find the best solution.
- Comfortable juggling multiple tasks and priorities in a fast-paced setting.
- Able to read and understand blueprints to support accurate quoting and recommendations.
- Positive attitude.
- Ability to follow through on commitments.
- Problem-solving mindset.
- Willingness to go above and beyond for customers.
- Outcome-driven approach with realistic timelines and seeking growth opportunities.
Nice To Haves
- Preferred areas of study include Business, Marketing, Finance, or Economics.
- Experience with systems like Lotus Notes or Oracle is helpful, but not required—we’ll train you.
Responsibilities
- Get to know Sealing Devices’ products, pricing, and margin goals to support customers and the internal team.
- Serve as a primary contact for customers, answering questions about products, availability, applications, pricing, and credit terms.
- Listen to customer needs and recommend sealing solutions based on technical knowledge for demanding environments.
- Create accurate quotes and bids for components.
- Take orders and gather information from customers and vendors via phone, email, fax, or in person.
- Keep customers informed about delivery timelines, warranty details, service information, and order updates.
- Build long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
- Provide post-sale support, including problem-solving and ongoing assistance.
- Maintain accurate customer, order, and inventory records using Oracle and internal systems.
- Continue learning about new products and technologies.
- Share customer feedback with product and design teams to improve solutions.
- Address quality concerns to maintain reliability and high standards.
- Follow established procedures and suggest improvements to processes.
- Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
