Customer Service Representative

Catalis Regulatory & Compliance, LLC • Jacksonville, FL

8d • Onsite

About The Position

Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed. This is an in-office position at our Jacksonville office, Monday through Friday from 11:00 a.m. to 8:00 p.m.

Requirements

• A high school diploma or the equivalent is required
• Minimum of one year of customer service experience in a call center setting
• Excellent oral and written communication skills
• Attention to detail
• Analytical skills
• Customer service orientation
• Proficiency with excel and word
• A professional attitude is required

Responsibilities

• Answer incoming phone and email inquiries from customers.
• Process account maintenance and financial transactions.
• Assist potential customers with enrollment inquiries.
• Understand and explain complex rules and regulations of each plan to customer(s).
• Research and respond to financial inquiries for customers, managers, and client Success Team members.
• Periodically have input into process improvements and/or new projects to improve overall quality and processing efficiency.
• Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).

Benefits

• health, dental, vision insurance
• Paid time off
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for personal development and career advancement with free access to unlimited courses via Udemy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED