Customer Service Representative - Res

YKK • Macon, GA

1d • Onsite

About The Position

The purpose of the Customer Service Representative is to serve as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected production dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments.

Requirements

• High school diploma, advanced college, trade school or equivalent experience.
• A minimum of 2 years of customer service, or general business experience preferred.
• Prior knowledge of general construction, windows and doors is desirable but not required.
• One or more years of customer service skills preferred.
• Exceptional organizational skills, ability to prioritize tasks and meet deadlines.
• Excellent written and oral communication skills.
• Excellent organizational skills and exceptional follow up skills.
• General basic math and where applicable, basic concepts of algebra, and geometry.
• Computer literate including the knowledge of Microsoft Office tools (Word/Excel).
• Visual acuity, including color and depth perception.

Responsibilities

• Support sales in assigned territory.
• Serve as the point of contact with customers and follow orders/projects from quotes to completion.
• Read, understand, interpret, and explain documents such as sales processes, product specifications or warranty manuals.
• Take ownership to investigate and resolve any issues regarding customer/homeowner requests by managing expectations in the best interest of the business and our customers.
• Present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.
• Develop proficiency in company order entry system and other software required to complete daily tasks.
• Accurately verify, update, and process customer orders in a timely manner including order status, payment method, production date and shipping.
• Calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
• Crosstrain, share best practices and continually learn.
• Be a pro-active, self-disciplined and self-motivated team player.
• Develop trust, respect, and confidence of customers, coworkers, and members of management.
• When necessary, support warranty claims.

Benefits

• competitive compensation packages
• training and advancement opportunities
• comprehensive benefits package designed to provide the security they need to enjoy life at home and at work
• high level of benefit coverage at a reasonable cost to the employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED