Customer Service Representative

CellNetix Pathology & Laboratories • Tukwila, WA

3d • Onsite

About The Position

The Support Services Specialist performs a broad range of customer service functions in support of pathologists, clients, and patients, utilizing multiple systems and applications, including proprietary software. This role triages and resolves a high volume of requests received primarily via phone, email, and fax, as well as through in-person interactions. The Support Services Specialist is required to adhere strictly to HIPAA regulations and follow established safety and Personal Protective Equipment (PPE) protocols, as the position may involve exposure to environmental hazards.

Requirements

• Minimum high school graduate
• 1+ years of relevant customer service experience, preferably in a healthcare setting
• Exhibit precise attention to detail
• Adaptable & flexible
• Time management skills and organization and the ability to multitask
• Exceptional verbal and written communication skills
• Performs with a professional demeanor
• Able to perform well under pressure with a large work volume
• Knowledge of HIPAA regulations and PPE requirements
• Basic computer program & application skills

Nice To Haves

• Medical terminology, preferred
• Prior clinical medical setting or laboratory experience preferred

Responsibilities

• Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests
• Process medical records requests for pathology reports and other documentation
• Intake and processing of fax and email communication
• Data entry using LIS system
• Tissue release requests to patients, funeral homes, legal entities or other 3rd parties
• Notification of critical results to clinician offices
• Create and print custom requisition forms for non-interfaced clients
• Clerical duties including internal mail distribution
• CRM data management including account and contact information as well as logging of each call
• Duplicate patient profile management
• Other duties as assigned

Benefits

• Medical, Vision, Prescription company paid options
• Employee only HSA $30.90/per month or Employee only PPO $54.30/per month
• Dependent plans also available
• Dental company paid options
• Employee only $0.00/per month
• Dependent plans also available
• 401K company match up to 4%
• Paid Time Off (PTO) 0-3 Years of Service: Accrue up to 15 days per year
• 4-7 Years of Service: Accrue up to 20 days per year
• 8-12 Years of Service: Accrue up to 25 days per year
• 13+ Years of Service: Accrue up to 30 days per year
• Holiday Pay 6 paid holidays per year
• 4 floating holidays per year
• Company paid Life and Disability insurance
• Fully subsidized ORCA public transportation card and free parking at most sites
• Company paid Norton LifeLock Identity Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED