Customer Service Representative 1

Fox Factory•Burnaby, BC

1d•CA$37,960 - CA$51,548•Onsite

About The Position

As a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience. Provides professional assistance over the phone, email, Chat with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.

Requirements

In-depth knowledge of bikes, accessories, and the cycling industry.
Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience.
Ability to multi-task, prioritize and manage time effectively.
Attentiveness and attention to detail required.
Basic to advanced MS Office expertise (emphasis on Excel).
Understanding of bicycle suspension and bicycle parts.
High school diploma.

Nice To Haves

Experience in and an understanding of the bicycle industry is a plus.

Responsibilities

Collaborate with other departments to resolve issues and improve overall customer experience.
Understanding customer needs and requirements and provide solutions for product, process, or services.
Communicate effectively with customers via phone, email, web chat.
Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes.
Establish positive relations with customers and maintain ongoing relations with current customers.
Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
Assists with managing new dealer applications/ accounts.
Potential to work at local bike events and races.