Customer Service Representative 1

Georgia Department of Public Health•Griffin (Spalding County), GA

1d•Onsite

About The Position

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Requirements

High school diploma or GED
Six months of related experience handling customers’ questions, complaints and/or providing information
Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
Work requires ability to manage multiple duties simultaneously

Nice To Haves

Public Health experience
Bilingual – Spanish speaking
Computer experience (Word, Excel, PowerPoint, data entry, etc.)

Responsibilities

Provides quality customer service to all customers
Answers inbound calls in a timely manner
Makes appointments; follows up with missed appointments by calling client to reschedule
Follows communication “scripts” when scheduling the appropriate appointment
Identifies customers’ needs, clarify information, provide solutions, refer programs/resources
Handles all client inquiries
Enters new client information into the system
Updates existing client information
Supports new program initiatives
Able to adapt to changing policy and procedures
Must abide by strict confidentiality requirements and all HIPPA guidelines
Must be an active listener with strong phone and verbal communication skills
Position requires employee to be detailed oriented; must be able to work efficiently and independently
Self-starter. Fast paced work environment.
Ability to multi-task, set priorities and manage time effectively
Candidate must be organized
Assist with community-wide events
Other administrative duties as assigned