Customer Service Representative

Circle K Stores•Carmel, IN

2d•Onsite

About The Position

The Customer Service Representative position is a part-time role responsible for providing excellent customer service, maintaining store cleanliness and condition, managing merchandise and sales, and ensuring security and administrative tasks are completed accurately. This role requires attention to detail, strong communication skills, and the ability to perform various operational duties.

Requirements

High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to accurately operate a variety of equipment (cash registers, scanners, dispensers, etc.).
Ability to work as scheduled, including arriving on time.
Ability to communicate information and ideas effectively.
Ability to perform the four basic arithmetic operations (add, subtract, multiply, divide) preferred.
Ability to perform essential duties and physical functions.
Ability to work in the described conditions.
Ability to be exposed to cold or warm temperature extremes.
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects with hands for the entire shift.
Ability to push/pull with arms up to a force of 20 pounds.
Ability to reach overhead for objects.
Ability to bend and twist at the waist.
Ability to communicate orally.
Ability to operate a cash register and/or computer keyboard.
Ability to stoop, kneel, squat, bend, push, and pull.
Ability to work alone.
Ability to stand and/or walk for an entire shift.
May require climbing a ladder.

Nice To Haves

Experience in retail sales
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide)

Responsibilities

Provide prompt, excellent customer service in a courteous, friendly, and attentive manner.
Greet customers upon entry and thank them upon departure.
Offer assistance, suggestions, and recommendations to customers.
Accurately ring up all sales on the cash register, handling various payment types.
Operate multi-function equipment including fuel consoles, lottery machines, money order machines, and telecom transactions.
Maintain store facility cleanliness and equipment condition to company standards, performing general housekeeping duties inside and out.
Inspect store facilities and equipment for safety, cleanliness, and proper working order, reporting any issues to the Store Manager.
Complete build-to’s for ordering and purchasing merchandise.
Receive and verify vendor deliveries.
Maintain adequate stock levels and supplies, rotating stock properly.
Place advertising and pricing signage inside or outside the facility.
Control merchandise, cash shortages, and other selling expenses.
Assist in maintaining proper inventory levels and performing shift audits.
Keep accurate cash, sales, and inventory control records, accounting for variances.
Report any sales, cash, or inventory discrepancies to the Store Manager.
Follow company guidelines for product breakage or spoilage.
Report all incidents, including injuries, theft, property damage, or sanitation issues, to the Store Manager.
Report any unsafe, unlawful, or unethical conduct.
Keep accurate records of all shift and timekeeping paperwork.
May take inventory of supplies and equipment.
Attend job-related meetings and potentially work irregular hours.
Provide regular and predictable onsite attendance.
Perform other duties as assigned by the Store Manager.