Customer Service Representative - Pocahontas

Arisa Health • Pocahontas, AR

1d • Onsite

About The Position

Arisa Health is seeking a Customer Service Representative in our Pocahontas location. The position will be scheduling appointments on behalf of therapists, running reports in internet sites as well as Microsoft Excel, and providing information directly to current and potential clients of Arisa Health. As part of the Arisa Health service delivery system, the scheduler will provide an interactive, welcoming response to all inquiries for service by engaging clients in a supportive, non-judgmental way. Responsibilities include accurate and complete data collection to prepare and maintain client records, accurate maintenance of fee agreements, updating eligibility, and ensuring that needed pre-certifications and authorizations are in place.

Requirements

• High school diploma or equivalent is required
• Two years of experience in a related field is required

Responsibilities

• Scheduling appointments on behalf of therapists
• Running reports in internet sites as well as Microsoft Excel
• Providing information directly to current and potential clients of Arisa Health
• Providing an interactive, welcoming response to all inquiries for service by engaging clients in a supportive, non-judgmental way
• Accurate and complete data collection to prepare and maintain client records
• Accurate maintenance of fee agreements
• Updating eligibility
• Ensuring that needed pre-certifications and authorizations are in place

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED