Part Time Customer Service Representative (Bilingual / Remote / Multiple Positions)

Titan Technologies • Houston, TX

1d • Remote

About The Position

Titan Technologies is hiring multiple bilingual (English/Spanish) Customer
Service Representative positions, based in Houston, Texas, supporting the United
States Citizen and Immigration Services (USCIS) where you’ll field highly
sensitive calls from applicants regarding their immigration status.

If you’ve worked in a high-volume Call Center environment, are highly proficient
in the use of automated tools, search and information retrieval systems, as well
as knowledge and contact management systems, this role may be for YOU!  You must
bring strong and compassionate customer service skills, a commitment to
excellence, and the desire to work in a continuing education environment; Titan
will provide training.

Sound interesting?  Read on for more details!

Requirements

• Citizenship: US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card.
• Education & Experience: High School Diploma/GED and at least 6 months of customer service experience.
• Language: Full bilingual proficiency (Spanish/English) in both verbal and written communication.
• Technical Skills: Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome.
• Background Check: Ability to successfully pass a level 2 government background investigation and drug screen.
• Home Office: A dedicated, distraction-free environment is mandatory.
• Internet: Reliable high-speed cable or fiber service is required; satellite, cellular, and DSL are strictly prohibited.
• Verification: Proof of ISP service levels must be provided prior to hiring.
• Residency: Must reside in one of the following Texas counties: Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, or Waller.

Responsibilities

• Inquiry Management: Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library.
• Information Integrity: Gather and verify applicant data while documenting every interaction with high detail.
• Professionalism: Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations.
• Operational Readiness: Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED