Customer Service Representative

AmeriVet•Hackettstown, NJ

23d•Onsite

About The Position

Hackettstown Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time Receptionist. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills, as well as the ability to handle a variety of tasks simultaneously.

Requirements

Previous experience in veterinary customer service roles preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient computer skills, including knowledge of MS Office Suite.
Ability to learn and navigate basic veterinary software used for appointment scheduling and record-keeping.
Friendly, positive attitude with a passion for providing exceptional customer service.
Must be available to work 15-20 hours per week, including Saturdays.
Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

Greeting Clients and Visitors: Warmly welcome clients and visitors in a friendly and professional manner. Direct clients to the appropriate areas within the hospital. Answer general inquiries, provide information about hospital services, and schedule appointments.
Appointment Scheduling and Management: Efficiently schedule and manage appointments using the hospital's computerized system. Coordinate veterinary appointments with multiple veterinarians and technicians. Arrange emergency appointments promptly and prioritize them accordingly.
Phone and Email Communication: Handle incoming calls professionally, directing callers to the appropriate departments or taking messages as necessary. Respond to general inquiries via email, providing accurate and helpful information to clients. Relay important messages to veterinary staff promptly and accurately.
Files and Records: Maintain and update client records with accuracy, confidentiality, and attention to detail. Organize and file documentation, ensuring swift retrieval for future reference. Assist clients in completing necessary forms and paperwork.
Cashiering and Financial Transactions: Handle cash transactions, issue receipts, and maintain accurate records of payments. Effectively and efficiently process credit card payments.
Administrative Support: Assist with hospital administrative tasks, including data entry, photocopying, and faxing. Provide general administrative support to veterinarians, technicians, and other team members.