Customer Service Rep(03859) - 5622 Cypress Gardens Blvd.

Domino's Franchise•Winter Haven, FL

6d•Onsite

About The Position

The Customer Service Representative provides friendly, positive service while helping customers place and resolve orders in person and by phone. The role also includes preparing and making pizzas, handling cash, upselling, maintaining food quality and safety, stocking ingredients, operating equipment, taking inventory, completing paperwork, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time and can offer opportunities to advance within the company.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and carry supplies, including deliveries weighing up to 50 pounds.
Ability to push or pull trays on dollies and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch or squat, and reach repeatedly as work requires.
Ability to use hands continuously and frequently use one or both hands; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to work under stress, deal with people, analyze and compile data, and make judgments and decisions.
Ability to distinguish hot and cold surfaces and meet the role’s vision, hearing, and depth-perception needs.
Ability to work in varying and sometimes adverse weather conditions and in temperatures ranging from approximately 36 degrees in the cooler to 90 degrees and above in some work areas.
Ability to work around food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Control food and portions and follow hygiene and food-safety practices.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Remove trash and perform other outside tasks as needed.
Work independently and with others, perform repetitive tasks, and meet quality-control standards.