Customer Service Representative

Transmotion • Town of Lawrence, WI

14d • Onsite

About The Position

Transmotion is seeking a helpful, attentive, and adaptable person to become a full-time Customer Service Representative and help us continue to provide the quality care and support we're known for! You'll speak with customers over the phone, maintain accurate administrative files, and support efficient order fulfillment procedures. This role plays a vital part in our administrative and customer satisfaction activities by providing professional support to clients and maintaining accurate, up-to-date files. You'll need to be highly accurate and organized as well as able to quickly adapt to changing circumstances and priorities.

Requirements

• Strong knowledge of administrative recordkeeping and order fulfillment procedures
• Intermediate computer skills, ability to type 35+ wpm, and experience using Microsoft programs, specifically Word and Excel
• Clear and effective communication skills, listening skills, and comfort with asking clarifying questions
• Ability to anticipate and proactively address customers' needs
• Ability to adjust your communication style to fit the situation and audience
• Ability to work independently, set daily goals, and stay motivated throughout the day
• Analytical mindset with strong problem-solving skills
• Creative spirit, critical thinking skills, and solid decision-making abilities
• Task prioritization, time management, and multitasking skills
• Commitment to being organized and accurate in all work activities
• High school degree or equivalent

Nice To Haves

• Manufacturing experience

Responsibilities

• Answer incoming phone calls, respond to questions, and resolve any concerns
• Accurately process purchase orders, invoices, drop shipments, and expedited orders
• Keep track of upcoming due dates and follow up on orders to ensure they're processed on time
• Record daily sales orders and assist outside sales reps as needed
• Learn all about our operational procedures and business components
• Identify areas for growth and help continually improve operational processes to support efficiency, productivity, and quality

Benefits

• Competitive wage
• Health
• Dental
• Vision
• Paid vacation and holidays
• A 401(k) plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED