Customer Service Representative
About The Position
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. This role involves organizing keys and filing documents according to an internal coding system and then by Lot number. It also includes uploading documents to the web for each sale and actively communicating with various departments, teams, and customers regarding necessary documentation for equipment sign-ups, such as LOLC's and Purge Documents. The representative will be responsible for processing payments from successful bidders and providing customers with information about auxiliary services, ensuring superior customer service is consistently delivered. A key aspect of this role is actively supporting the RB Unreserved Commitment to Safety by taking personal responsibility for one's own safety and the safety of others. Other duties as assigned may also be part of the responsibilities.
Requirements
- Previous work experience where you worked in-person with customers
- Experience using computers, and able to learn to use new technology and software
- Excellent keyboarding skills for data entry
- A commitment to providing fantastic customer service
- Able to work well and maintain a positive attitude in high-pressure situations
- A friendly, outgoing, patient personality
- You thrive working as part of team, pitching in wherever you’re needed
Responsibilities
- Organizing all keys
- Organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot
- Uploading documents to the web each sale
- Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
- Processing payments from successful bidders
- Provide customers with information about auxiliary services
- Ensure that superior customer service is always delivered to all customers
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
