Customer Service Representative - Afternoon and Midnight Shifts
BELFOR Franchise Group•Troy, MI
•Onsite
About The Position
Contact Central Agents are the critical link between people experiencing property emergencies and our field response teams. In this role, you will handle incoming emergency requests from clients, fire and police departments, as well as third-party partners. You will quickly gather and record accurate details using web-based software to deploy BELFOR emergency personnel where they are needed most.
Requirements
- Strong verbal and written communications with demonstrated empathy in customer service
- Fast and accurate typing skills with basic computer proficiency
- Proven ability to multitask and maintain high attention to detail in a fast-paced setting
- Reliable transportation
Responsibilities
- Answer incoming emergency calls and electronic work orders accurately and professionally
- Gather precise, sensitive details with compassion and input data quickly into web-based applications
- Dispatch local response teams under time constraints following client-specific protocols
- Maintain customer databases and adapt quickly to changing processes or industry requirements
- Assist in training new employees as needed
Benefits
- Shift differential for afternoon and midnight shifts
- Paid Onboarding: 6-week mandatory training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
