Customer Service Representative

Interstate Connecting Components (ICC)•Plano, TX

14d•Onsite

About The Position

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team. The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.

Requirements

2-4 years business experience in a manufacturing or distribution environment.
High School Diploma.
U.S. Person (ITAR This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee)
Must be able to report to Lumberton, NJ office during scheduled in-office workdays.
Ability to learn & perform multiple tasks in a fast-paced team environment.
Customer service experience, strong customer focus.
Strong attention to detail.
Communication and negotiation skills.
MS Office and Excel competency.
Written & oral communication skills.
Organizational skills.
Experience communicating technical requirements and issues.
Experience maintaining reports and supplier performance metrics.