CSR

Vertical Cold Storage LLC•Pooler, GA

14d•Onsite

About The Position

Vertical Cold Storage is seeking an experienced customer service professional to join our team as a Customer Service Representative. We are a leader in our industry and an employer of choice, offering a competitive wage and a comprehensive benefits package including health and welfare benefits, 401k match, PTO, and a referral bonus.

Requirements

High school diploma or its equivalent
2-3 years customer service or warehouse office experience
Strong computer skills in Word, Excel, Outlook
Attention to detail
Problem solving abilities
Excellent communication skills with ability to read and write English

Nice To Haves

Prior warehouse/distribution experience preferred

Responsibilities

Act as liaison between the warehouse and the customer, maintaining excellent working relationships by responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively.
Report any customer feedback to management, including any signs of dissatisfaction.
Check drivers in/out and assign doors in coordination with dock operations, notifying the warehouse of arrivals and schedules.
Ensure receipts for product are accurately entered into the system, following Vertical Cold Storage processes, procedures, and customer instructions.
Finalize receipts to confirm counts match or discrepancies are verified and documented, and product is accurately located in the system.
Validate that orders are accurately entered in accordance with Vertical Cold Storage processes, procedures, and customer instructions, and effectively communicate them to warehouse staff and all affected personnel.
Ensure product is allocated to orders in line with customer instructions and has been properly processed and shipped from the WMS system.
Follow Vertical Cold Storage procedures to ensure customers are accurately billed for services in a timely fashion based on established tariff rates and any negotiated rates.
Resolve problems by clarifying issues, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
Operate a multiple phone line system, ensuring expedient and courteous response.
Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
Maintain a safe working environment by following safety rules and regulations.
Support assigned duties of management to assist in the business of the facility.