Customer Service Representative

Coleto Brands • Jefferson, GA

20d • Onsite

About The Position

Coleto Brands, parent Company of Progress Lighting and Kichler, is seeking to fill a DC Customer Service Representative position at our Progress Lighting – Jefferson, GA location for 1st Shift (6:00 AM - 2:30PM), Monday through Friday, overtime as needed. The ideal candidate is detail oriented, customer-focused, and highly organized. This position requires strong communication skills, problem-solving abilities, and knowledge of distribution center logistics. If you’re looking for a hands-on opportunity where your warehouse experience makes a difference, we’d love to hear from you!

Requirements

• Strong written, verbal, and interpersonal communication skills
• Proven time management skills; work overtime as needed to meet deadlines
• Computer experience in Microsoft Excel is desired
• Knowledge of SAP WMS preferred
• High Attention to detail
• Strong independent worker
• Self-starter, able to work with minimal supervision
• Ability to manage multiple tasks and deadlines
• A minimum of (2) years of distribution experience in warehousing, shipping and receiving processes, procedures and systems
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Computer experience in Microsoft Excel is desired
• Knowledge of SAP WMS preferred

Responsibilities

• Generate, distribute and track daily operational reports to support the Operations team.
• Communicate with key Customer Service Managers & Supervisors to resolve transportation and shipment issues, while maintaining daily communication with customer service teams to address order-related inquiries.
• Support the maintenance of a safe and secure shipping office environment for both associates and visitors.
• Ensure the shipping office remains a clean, organized, and safe workspace for all team members.
• Manage open order tracking, repick workflows, and expedited order reporting to support timely and accurate fulfillment.
• Additional duties as assigned.

Benefits

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed