Customer Service Representative - Enola, PA
Ziker Classic•East Pennsboro Township, PA
•Onsite
About The Position
Our Customer Service Representatives are responsible for providing excellent service to customers by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role requires communication skills, attention to detail, and the ability to work independently.
Requirements
- Verbal and written communication skills; must be able to read, write, and speak English
- Basic computer and math skills
- Ability to multitask and stay organized
- Professional appearance and positive attitude
- Ability to work independently and as part of a team
- Dependable
- Criminal background check required
- 18 years or older
Responsibilities
- Greet and assist customers in a professional and friendly manner, both in person and via phone
- Process customer orders, payments, and transactions accurately
- Resolve customer concerns and complaints effectively with direction
- Maintain accurate customer records and account information
- Educate customers on company services, pricing, and policies
- Handle cash and credit card transactions
- Maintain a clean and organized work area
- Support team members and assist with additional tasks as needed and assigned
- Store opening and closing responsibilities based on shift requirements
- Wash and fold laundry duties and laundromat assistance (applicable based on location)
- Maintain attendance and punctuality standards
Benefits
- Paid time off
- Employee discounts
- Health and retirement benefits (if applicable)
- Employee Assistance Program
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
