Customer Service Representative - York PA

PrimeSource Building Products • West Manchester Township, PA

5d • Hybrid

About The Position

The Customer Service Rep is a key customer facing role, which interacts with internal and external stakeholders. This is a full-time, non-exempt position requiring 40-45 hours per week, with a schedule from Monday to Friday. The shift will fall between the hours of 6:30 a.m. to 5 p.m., depending on the team schedule, offering a flexible work environment. Overtime may be required as needed.

Requirements

• High school diploma or equivalent
• One year of office/clerical support experience
• Microsoft Office, Typing, Computer Skills experience
• Willingness to learn and follow directions
• Team Player: committed to improving, learning, and collaborating with others
• Problem-solving and continuous improvement mindset
• Ability to collaborate and communicate effectively across departments
• Active prioritization of company mission, values, and culture
• Critical Evaluation and problem-solving skills
• Excellent phone skills
• Attention to detail
• Reliable attendance

Nice To Haves

• One year in a customer service or inside sales role
• Familiarity with building products or fencing industry

Responsibilities

• Delivering superior service by identifying and resolving issues
• Maintain a working knowledge of our products, services, and promotions
• Identify opportunities to upsell or solve customers’ problems
• Being customer centric by always being polite and professional
• Provide cohesive support to sales & marketing team
• Operate effectively in a cross functional team environment
• Provide value to internal and external customers
• Create and pursue self-development plan
• Routing qualified opportunities to the account executives for development and closure
• Fill customer requests or inquiries concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays
• Follow-up on pre-determined quote amounts
• Documenting all customer information, communications, and sales in CRM
• Accurate order processing, including follow through on back orders and RMA’s
• Handling customer complaints courteously, professionally
• Executing commercial initiatives & projects as needed
• Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED