Customer Service Representative - FT - Canton

Homebank•Canton, MO

11h•Onsite

About The Position

This role involves performing various customer service and transaction processing tasks in a banking environment. After gaining knowledge of Level 1 tasks, the representative will handle cash, process customer transactions, utilize banking systems, and assist customers with digital solutions and equipment. The position also requires adherence to security protocols and completion of mandatory training.

Requirements

High School Degree or related experience.
Strong communications (written and verbal), customer skills, & interpersonal skills
Strong computer skills
Proficient with PC based teller software or willingness to learn

Nice To Haves

Knowledge of Level 1 tasks

Responsibilities

Receives and verifies cash from customers and follows all cash handling procedures
Accurately reconciles cash drawer daily including scanning of all images
Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
Understands and is able to Navigate NuPoint Core System
Navigates the S drive according to job duties
Accurately process savings bonds for redemption
Processes cash advances
Able to accurately complete a check order form
Effectively demonstrate digital solutions to customers or potential customers
Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
Basic knowledge and navigation skills of Internet banking and Mobile App
Basic digital equipment knowledge
Annually participate in Robbery/Security training
Read and attest to both the Employee Handbook and the Business Continuity Plan
Complete mandatory online training course
Be able to operate email