Customer Service Representative - FT - Canton
About The Position
This role involves handling customer transactions, including loan payments, deposits, withdrawals, and cashing checks. The representative will also be responsible for cash handling, reconciling the cash drawer, and processing various banking instruments. A key aspect of the job is to effectively demonstrate digital solutions to customers and operate advanced banking equipment. The position requires a strong understanding of the NuPoint Core System, internet banking, and mobile app navigation. Additionally, employees must complete mandatory training, including robbery/security training, and adhere to company policies like the Employee Handbook and Business Continuity Plan.
Requirements
- High School Degree or related experience.
- Strong communications (written and verbal), customer skills, & interpersonal skills
- Strong computer skills
- Proficient with PC based teller software or willingness to learn
Responsibilities
- Receives and verifies cash from customers and follows all cash handling procedures
- Accurately reconciles cash drawer daily including scanning of all images
- Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
- Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
- Understands and is able to Navigate NuPoint Core System
- Navigates the S drive according to job duties
- Accurately process savings bonds for redemption
- Processes cash advances
- Able to accurately complete a check order form
- Effectively demonstrate digital solutions to customers or potential customers
- Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
- Basic knowledge and navigation skills of Internet banking and Mobile App
- Basic digital equipment knowledge
- Annually participate in Robbery/Security training
- Read and attest to both the Employee Handbook and the Business Continuity Plan
- Complete mandatory online training course
- Be able to operate email
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
