$18.50 Bilingual Customer Service Representative St. Joseph, MO
About The Position
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. This role is a great fit for natural problem-solvers who are good with people, can listen to what someone's really asking for, and can explain solutions in a way that makes sense. The ideal candidate stays calm under pressure, is detail-oriented enough to keep information accurate, and genuinely cares about leaving customers better off than when they reached out.
Requirements
- High school diploma or GED
- 6+ months of customer service or sales experience preferred
- Must live within a 30 mile radius of St. Joseph, MO.
Nice To Haves
- For Internal Candidates : Must not be on any corrective action or performance plans
- Must have held your current position for 6+ months
- Must have relevant industry/program experience
Responsibilities
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Benefits
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs that really grow your career
- Open access courses through Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
