Customer Service Representative - St. Louis, MO

Eastman • Creve Coeur, MO

2d • Onsite

About The Position

The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing. We are only looking for candidates who are currently based in St. Louis, MO.

Requirements

• Bachelor’s Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc. preferred).
• Excellent communication skills both oral and written required.
• Excellent computer skills: including strong proficiency in Excel and Word are required; SAP and Salesforce experience desired.
• Strong prioritization, planning and analytical skills required.
• Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.
• Individual must have the ability to contribute independently and within a team environment.

Nice To Haves

• Relevant previous customer service, sales, supply chain or manufacturing experience is valued but not required.

Responsibilities

• Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
• Analysis of inventory and customer demand.
• Partner with Sales in support of customer needs.
• Manage customer records and report customer information.
• Build relationships with customers and internal partners.
• Foster teamwork.
• Back-up colleagues as needed.
• Travel on an infrequent basis in support of sales effort.

Benefits

• Base pay plus performance-based incentive opportunities
• Comprehensive medical, prescription-drug, and dental coverage
• Health Savings Account option
• Voluntary benefits—including vision, optional life, critical-illness protection
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
• 401(k) with a company match
• Additional annual retirement contribution from Eastman
• Eleven paid holidays, one personal day, paid time off, and paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level