Customer Service Representative - Durango

Alpine Bank•Durango, CO

1d•Onsite

About The Position

The Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by providing exceptional customer service. This role involves receiving and paying out money, as well as accurately keeping records of cash and negotiable instruments involved in the Bank's various transactions. The core of the job is about caring for others, listening, understanding, and helping customers to be happier and better off.

Requirements

Customer Service oriented individual.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Understanding and application of banking compliance regulations.
No specific education or formal training required.
Entry-level position requiring little or no banking experience.

Nice To Haves

Proficiency in Microsoft Office products (including Outlook and Word).
Bilingual abilities.
Previous cash handling and/or customer service experience.

Responsibilities

Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
Uses numerous software applications to accomplish daily tasks with minimal errors.
Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Understands the features and benefits of Alpine Bank consumer and business products and services.
Answers basic customer inquiries and cross-sells when appropriate.
Works effectively in a team oriented environment.
Follows all bank policies and procedures.
Performs other duties as assigned.
Employees are held accountable for all duties of this job.