Customer Service Representative - Durango
Alpine Bank•Durango, CO
•Onsite
About The Position
The job is about 'Caring About Others', focusing on putting the customer's happiness and wellbeing first by listening, understanding, and helping them. The Customer Service Representative is an entry-level position dedicated to meeting the needs of Bank customers by providing exceptional customer service. This role involves receiving and paying out money, and accurately keeping records of cash and negotiable instruments involved in the Bank's various transactions.
Requirements
- Customer Service oriented individual.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Understanding and application of banking compliance regulations.
- No specific education or formal training required.
- An entry-level position requiring little or no banking experience.
Nice To Haves
- Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
- Bilingual abilities are a plus.
- Previous cash handling and/or customer service experience preferred.
Responsibilities
- Regular and reliable on-site attendance is required as an essential function of this position.
- Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
- Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Answers basic customer inquiries and cross-sells when appropriate.
- Works effectively in a team oriented environment.
- Follows all bank policies and procedures.
- Performs other duties as assigned.
Benefits
- For an overview of our employee benefits please visit: Alpine Bank Careers Page [https://www.alpinebank.com/who-we-are/careers.html]
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
