Outbound Customer Service Representative

SinglePoint Group International Inc•Edmonton, AB

1d•Remote

About The Position

We are seeking dedicated and customer-focused Customer Service Representatives to join our team. As an Outbound Customer Service Representative, you will provide exceptional support to customers through phone and email, addressing inquiries, gathering necessary information, and ensuring accurate data entry. This role is REMOTE and we are actively looking for applicants based in Alberta. This is a full-time opportunity requiring rotational availability for any five (5) days a week during the operating hours of Monday-Saturday: Between 9:00 am to 9:00 pm EST / 7:00 am to 7:00 pm MDT.

Requirements

Fluent in English with strong verbal communication skills
Ability to follow scripts and adhere to compliance guidelines with precision
Proficiency using Microsoft Office applications and capability to navigate multiple systems during calls
Professional, reliable, and courteous demeanor
Ability to thrive in a fast-paced, target-driven environment
Ability to work onsite

Nice To Haves

Call centre, telemarketing, sales, or customer service experience is preferred

Responsibilities

Conduct outbound calls to shareholders regarding upcoming company meetings and voting matters
Clearly communicate voting items and provide accurate information in response to general inquiries
Record and process shareholder votes professionally and in compliance with regulations
Adhere to strict compliance guidelines and scripts to ensure accuracy in all communications
Maintain professionalism and courtesy in all interactions
Meet performance targets, including call volume and successful vote collection
Accurately document call outcomes and shareholder responses in the system