Customer Service Representative - $14.00/hr

Solera•Jacksonville, FL

2d•$14•Onsite

About The Position

AutoPoint is hiring Inbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.

Requirements

6 months or more of call center experience needed.
Must have the ability to speak clearly and use professional telephone etiquette.
Type accurately and efficiently
Use active listening skills
Acknowledge and respond quickly during customer conversations
Solicit valuable customer feedback
Appropriately manage difficult customer situations
Multi-task between scheduling programs, call surveys, and customer conversations

Responsibilities

Be first point of contact for customers calling their local dealerships.
Handle a variety of questions, inquires and requests for customers, using dealership policies as a quire.
Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealerships own booking system.
Effectively communicate with customers while doing so to manage both dealership and customer expectations.
Record customer information and feedback professionally and accurately.
Conduct calls in an efficient and effective manner, remaining professional at all times.
No selling involved.