Veterinary Receptionist

Dogwood Trails Animal Hospital • Bentonville, AR

7d • Onsite

About The Position

Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. As you join our mission to provide pets and their owners with the highest quality compassionate medical care, expect to be supported in your work and home life.

Requirements

• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Nice To Haves

• Previous experience as a veterinary receptionist or medical office assistant is preferred.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details.
• Answer client questions and triage client concerns.
• Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
• Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Benefits

• Competitive wage
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities
• Great pet discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed