Customer Service Representative

Mirabito Holdings•Dansville, NY

23d•Onsite

About The Position

The Home Comfort Customer Service Representative is a full-time, hourly non-exempt position responsible for providing excellent customer satisfaction. This role involves multitasking, navigating industry-specific software, and managing customer service requests. The representative will also be involved in suggested selling, gathering customer information, recommending products and services, and resolving service or delivery issues by liaising with branch/regional offices. A key aspect of the role is contributing to the customer service team's objectives to ensure the highest level of customer satisfaction.

Requirements

Must productively multitask and efficiently navigate industry specific software.
Must be able to remain in a stationary position 90% of the time.
Adhere to company policies and procedures 100% of the time.
Proficient in Microsoft Office Suite.
Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
Possess a high school/vocational school diploma or G.E.D. and related certification.

Nice To Haves

2 years progressive customer service or direct marketing experience preferred.

Responsibilities

Actively ensure the retention of the organization's customer base by promoting the organization to existing customers.
Work with the organization's personnel to resolve problems, facilitate solutions, and enhance customer service offerings.
Prepare, generate, and distribute daily reports and order acknowledgements to appropriate personnel.
Notify administration of any required updates of customer records on the organization's internal database.
Provide back-up support to other group members in the performance of job duties as required.
Answer customer inquiries/communications as required.
Attend and participate regularly in branch staff meetings.
Maintain detailed call activity reports and provide them to upper management when required.
Provide activity/statistical summary reports each week to the Branch Manager each day.
Conduct follow-up phone calls to survey respondents who have concerns or questions.
Comply with company dress code 100% of the time.
Maintain confidentiality 100% of the time in regards to customer and company information.
Report to work with minimal absenteeism or tardiness.
Attend job-related training and informational seminars as requested.
Perform other job-related activities and special projects as assigned.