Customer Service Representative

DuBois Chemicals•Jacksonville, FL

4h•Onsite

About The Position

DuBois Chemicals is seeking a full-time Customer Service Representative to provide the highest level of service to all internal/external customers. Responsible for processing orders accurately and promptly. Deliver meaningful business results while aligning with customer experience strategies and corporate standards. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

Requirements

2+ years of management experience in customer service.
Strong customer service background required.
Excellent oral and written communications skills, as well as strong interpersonal skills
Ability to establish and maintain cooperative and effective relationships with all levels of the organization.
Ability to manage shifting priorities/change in a fast-paced environment.
Proficient in Microsoft Office
Strong problem solving and analytical skills for timely and thorough problem resolution.
Ability to work independently with minimal supervision; self-motivated and directed with a pro-active work ethic.
Proficient at multi-tasking, managing time and prioritizing with attention to detail.

Nice To Haves

Spanish and French fluency preferred.
Associate or bachelor’s degree business administration preferred.

Responsibilities

Accurately process customer orders received via phone, fax, email, web, and ecommerce in adherence to department and company policies.
Maintain customer notes, special requirements, assigning proper ship dates, carriers, and manufacturing/shipping facility.
Effectively answer incoming calls from call queues within established metrics.
Respond to inquiries from customers and field personnel related to order status, shipments, order and product issues, pricing, invoices, credits, and returns.
Responsible for the customer experience (timely and accurate responses, approachable, accessible).
Effectively recognize impact of work on internal and external customers.
Solve the root cause of problems by moving towards valid solutions.
Promote a culture of consistency, accountability, and continuous improvement.
Effectively prioritize multiple projects with specific deadlines.
Develop best-in-class practices that support superior service levels while identifying opportunities that create process efficiencies and cost-effective solutions.
Enthusiastically committed to the success of the team, customer, and business.
Execute with excellence and generate ideas for operational efficiencies.
Participate in activities designed to improve customer satisfaction and business performance.
Must be able to perform the essential functions of this position with or without reasonable accommodation.