Customer Service Representative

Interface Inc • Scottsdale, AZ

1d • Onsite

About The Position

Responsible for addressing inquiries and providing support via email, chat and telephone. Monitor and verify PO confirmations, planning dates, status updates and shipping schedules for our customers. Entry of customer activity order processing requests in our ERP and Salesforce.com, ensuring accurate and complete customer information and accounting of engagement. Provide assistance, support and back-up to SSR and sales team.

Requirements

• Excellent Computer Skills
• Detail Oriented
• Excellent Communication Skills
• Customer Service Experience
• Data Entry
• Knowledge of Salesforce.com
• High School Diploma or GED
• 2-3 Year’s Customer Service Experience

Nice To Haves

• Supply Chain, Procurement and/or Production Experience Helpful

Responsibilities

• Provide front line phone, chat and email support, including routing to appropriate AE, Regional and/or Rep and other Interface departments.
• Handle incoming order status and change request inquiries from customers regarding orders, logistics resolution, tracking of orders, and order revisions when necessary.
• Assist in proactive outreach with order status updates and changes to customers, reps and AEs to provide an outstanding customer experience.
• Manage special requests, including consolidation of shipping, change orders with vendors and hot customer inquiries, with escalation as needed.
• Filing and or scanning documents to customer or ERP System.
• Stay abreast of new information, products and maintain a basic understanding of Interface capabilities, products, services and sales roles.
• Support to Enter, review, process daily sales orders for quoted and non-quoted into our ERP with new account creation, ensuring accuracy and completeness.
• Acknowledges all orders to assign sales team, including updating SFDC with activities and completed tasks, as well as archiving order documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees