HMC Customer Service Representative

Sheridan Student Union•Mississauga, ON

4d•Onsite

About The Position

Sheridan Student Union Inc. represents all fee-paying students at Sheridan College. We are a student led community enhancing the experience of our fellow students. This is achieved through participation as an active member of the Sheridan community, facilitating opportunities for student leadership, and the creation of strategic partnerships to improve the quality of life on campus. The Customer Service Representative will be the main contact for all students’ inquiries related to the SSU and our services. The Customer Service Representative works closely with students as well as SSU Executive team and professional staff. This position will require the CSR to work in a physical space on campus.

Requirements

Ability to deal effectively and courteously with the Sheridan community
Must be punctual and arrive to all shifts on time
Be present at the desk during your scheduled shift
Answer all incoming emails and live chats quickly and in friendly and helpful manner
Full-time or part-time day Sheridan student for all academic years and maintain a minimum 2.5 GPA
Excellent communication, organizational and customer service skills
Ability to handle confidential information in a professional manner
Proficient with computer software

Nice To Haves

Willingness to host and participate in virtual and in person events considered a strong asset
Enthusiastic, punctual and professional
Desire to work with groups of students in diverse settings

Responsibilities

Answer front line questions regarding all SSU services including Health and Dental plan, Food First, Legal Resource, Graduation Photos, Tax Service etc.
Promote services offered by the SSU by explaining what we offer, how to use the service, and the features and benefits of the service
Ensure all emails, voicemail, live chat messages and virtual platform (when applicable) are answered in a timely manner and any serious issues are escalated to the appropriate manager
Recording a detailed daily log of completed tasks, pending tasks, student inquiries, and student feedback
Work with all team members in a fair and respectful manner in accordance with legislation and SSU Policy and Procedures. Contribute ideas in relation to operational efficiency and service standards and make recommendations to the Director of Services and Assistant Services Manager
Participate in virtual and in-person events, info-sessions, engagement activities, Open House and Orientation when needed
Mandatory attendance at all relevant training and team meetings
Perform other duties as assigned throughout the year by the Assistant Services Manager and Director of Services
Booking and coordinating college classrooms, boardrooms, and tables for SSU Clubs, SSU Executives and SSU Staff (if restrictions are lifted by the college regarding campus access)
Cleaning and tidying of CSR work desk
Doing facility checks in our spaces and troubleshooting/fixing anything that may fall under our department
Coordinating and sorting interoffice mail, follow guidelines for distributing packages shipped to our offices.
Wear provided uniform for every scheduled shift
Assist students with faxing, laminating, and binding services