Customer Service Representative

Markel•Richmond, NE

21d•Hybrid

About The Position

The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role. Interested in joining a growing Fortune 500 Company that offers paid comprehensive training, teamwork, full time benefits/401K available day one and opportunity for career growth? Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We’re currently seeking a Customer Service Representative (CSRs) who would like to increase their insurance knowledge and build their skills while making a positive impact on Markel’s customers. We provide exceptional customer service through our simple processes, honest communications, and employee expertise.

Requirements

Ability to work in a fast-paced team environment.
Dedicated to providing positive customer experience.
Communicate clearly and professionally over the phone.
Strong technical background/ability to multi-task in several systems at once
Willingness to learn new material and systems/applications.
Accountable and reliable
High school diploma or equivalent; some college is a plus!
Demonstrated job stability and attendance records
Solid computer, grammar, and multi-tasking skills
US Work Authorization required.
Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Bilingual preferred but not required.
Property/Casualty Insurance License preferred but not required
2 or more years of insurance sales/service experience preferred
Remote working experience a plus
Hybrid work schedule is required if located near Markel office location

Responsibilities

Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
Strive for first call resolution to provide “best in class” service.
CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer.
Call types range from but are not limited to answering first notice of loss claims calls, taking payments, reinstatements, billing questions, online reset passwords etc.