K9 Resorts Part-Time Customer Service Representative

Luxury Pet Hotel Investments, LLC•Troy, MI

7h•$15 - $17•Onsite

About The Position

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences. As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Requirements

Passion for dogs and understanding of pet parent expectations
Strong sales mindset with confidence in closing and upselling services
Excellent communication and multitasking skills
Ability to thrive in a fast-paced, team-driven environment
Tech-comfortable (POS systems, scheduling, Microsoft Office)
Weekend and holiday availability required

Responsibilities

Deliver 5-Star service at every interaction—phone, in-person, and email
Convert inquiries into reservations and tours into enrollments
Confidently recommend services, packages, and upgrades tailored to each pet
Lead engaging tours showcasing our luxury facility and standards
Serve as a brand ambassador at local events and community outreach
Represent K9 Resorts at community events, festivals, farmers markets, and local partnerships.
Engage with pet parents and educate them on our luxury boarding, daycare, and bathing services.
Distribute promotional materials, giveaways, and "coming soon" information.
Support grassroots marketing efforts including local business outreach and neighborhood engagement.
Help generate leads, tours, and future reservations prior to opening.
Create excitement around grand opening activities and promotions.
Serve as polished and enthusiastic ambassador in the community.