Customer Service Representative

Pilgrim's•Pittsburg, TX

About The Position

This position at Pilgrim's involves owning and managing assigned accounts. The Customer Service Representative is responsible for processing daily orders, coordinating order fulfillment with various departments (Production Planning, Inventory Control, Warehousing, Transportation, QA, R&D, Sales), and communicating with customers as needed. The role requires maintaining an up-to-date procedures manual, understanding each customer's profile, and evaluating/troubleshooting production and transportation issues. Key responsibilities include confirming pricing, acknowledging orders, ensuring accurate invoicing, managing the sales forecast, coordinating with credit/accounting/customers on discrepancies, processing credits/debits/re-bills, reporting customer feedback and complaints, and promoting a positive company representation.

Requirements

1-3 years of experience in a customer service related position required.
Exceptional practical and critical thinking skills.
Professional telephone skills.
Ability to work in a fast-paced environment.
Strong written and verbal communication skills required.
Efficient and detail-oriented.
Ability to evaluate.
Able to maintain a positive attitude while dealing with multiple tasks.
General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook.

Nice To Haves

Associate's Degree in a related field (or equivalent related work experience).

Responsibilities

Process daily orders received.
Coordinate the processing of customer orders with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer.
Maintain a current and accurate procedures manual detailing processing requirements for each assigned account.
Maintain knowledge of each customer's profile (products ordered, frequency, weights, pricing, FOB/delivered, etc.) and communicate with Sales.
Evaluate and troubleshoot production and transportation issues to coordinate customer orders.
Confirm pricing and acknowledge order entry within 24 hours of receipt.
Ensure proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
Maintain orders in the sales forecast and update estimates with actuals from incoming POs.
Coordinate between credit, accounting, and customer on invoicing, material, and freight discrepancies.
Process Credits/Debits/Re-bills as required.
Report customer feedback and complaints to appropriate management, sales, and/or consumer relations.
Coordinate product and order status between warehouse, transportation, inventory control, sales and marketing, accounting, and the customer.
Promote a positive and professional representation of the company to each customer.