Customer Service Representative
Ninja Partners LLC•Michigan Center, MI
•Remote
About The Position
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
Requirements
- Previous customer service experience or equivalent
- Good communication skills, both verbal and written
- Proficient in using computers and various software applications
Nice To Haves
- Knowledge and experience with a CRM preferred
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
