Customer Service Representative
About The Position
WANTED! Customer Service Representatives for our Digital Monitoring Center Help Keep Buildings Running Smoothly! We are seeking someone to primarily work the day shift (7:00 AM – 3:00 PM), with the flexibility to occasionally cover the evening shift (3:00 PM – 11:00 PM) as business needs require. Are you a natural problem-solver with a knack for customer service? Do you thrive in a fast-paced environment where every call is a chance to make a difference? Join our Digital Monitoring Center team and be the first line of support for cutting-edge building automation systems!
Requirements
- Customer service experience—especially in a support or tech environment.
- A friendly, patient, and professional approach, even in tough situations.
- Basic tech skills—familiarity with CRM software and troubleshooting is a plus!
- A willingness to stick to scripts to ensure accuracy and compliance.
Responsibilities
- Answer inquiries via phone, email, or text with professionalism and clarity—using pre-approved scripts to ensure a smooth experience.
- Assist customers with minor issues related to HVAC, lighting, and energy management systems—no technical experience needed, just a willingness to learn!
- Keep a watchful eye on digital building automation interfaces—identify and address alerts before they become bigger problems.
- Accurately document interactions and resolutions in our CRM system to keep things running seamlessly.
- Participate in ongoing training to stay ahead of new technologies and script updates.
- If a challenge is beyond your scope, you’ll quickly connect customers with the right technical team.
Benefits
- Health, dental, vision insurance.
- Paid Time Off & Holidays
- 401(k) with Company Match
- Training & Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
