Customer Service Representative - Philadelphia, PA

BLACKBURN'S PHYSICIANS PHARMACY•Abington Township, PA

4d•Onsite

About The Position

Help Keep Patients Moving At Blackburn's Physicians Pharmacy, Inc., we believe reliable medical equipment is essential to helping people maintain their independence. For nearly 90 years, we've been committed to delivering exceptional service, compassionate care, and innovative healthcare solutions to the communities we serve. We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Repairs Team in Abington. If you enjoy helping others, solving problems, and working in a fast-paced environment where every interaction makes a difference, we'd love to meet you. As the first point of contact for repair requests, you'll play an important role in ensuring patients receive timely service and the equipment they rely on every day.

Requirements

Outstanding customer service and communication skills.
Strong organizational and multitasking abilities.
Excellent attention to detail and accuracy.
Ability to remain calm and professional in a fast-paced environment.
Positive attitude with a willingness to learn and grow.
Team-oriented mindset with the ability to work independently.
Previous customer service or administrative experience required.
High school diploma or equivalent (college credits or degree preferred).
Prior experience with insurance verification and prior authorizations.
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Proficiency in MS Office Suite, including Outlook and Internet applications.
A self-motivated individual with a keen attention to detail and problem-solving skills.

Nice To Haves

Healthcare, medical equipment, or repair coordination experience is preferred but not required.
Familiarity with medical terminology, physiology, and anatomy is a plus.

Responsibilities

Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers requiring equipment repairs.
Receive and coordinate repair requests by phone and in person with professionalism, empathy, and efficiency.
Schedule service appointments and coordinate repairs with technicians and internal departments.
Create and maintain accurate repair orders, customer records, and service documentation.
Verify insurance eligibility and obtain required authorizations when applicable.
Process payments, purchase orders, and repair-related documentation.
Communicate repair status updates and provide exceptional customer support throughout the service process.
Partner with technicians, warehouse staff, billing, and customer service teams to ensure repairs are completed accurately and efficiently.
Prioritize multiple tasks while maintaining exceptional attention to detail and outstanding customer service.