Customer Service Representative
About The Position
A fast-growing company in the commercial and residential kitchen appliance industry is seeking a customer-focused and detail-oriented Customer Service Representative to join its team. This role is ideal for someone with strong problem-solving and critical-thinking abilities who enjoys helping customers and thrives in a fast-paced environment. You will serve as a primary point of contact for customers needing assistance with appliances, orders, warranty claims, shipping updates, and troubleshooting support. The ideal candidate is professional, organized, service-oriented, and comfortable coordinating with both customers and field technicians to resolve issues efficiently. This is a great opportunity for someone looking to grow within a stable and expanding company.
Requirements
- Strong communication and customer service skills
- Bachelor’s degree or equivalent experience in a technical field (e.g., Engineering, or Support)
- 2–3 years in appliance support, technical customer service, or equipment troubleshooting
- Excellent problem-solving and critical-thinking abilities
- Professional phone and email etiquette
- Highly organized with strong attention to detail
- Ability to multitask and work in a fast-paced office environment
- Comfortable learning technical product information and troubleshooting processes
- Basic computer proficiency and familiarity with Microsoft Office
- Prior customer service, technical support, or appliance-related experience
Nice To Haves
- Experience reviewing technical documentation, manuals, or parts diagrams preferred
Responsibilities
- Provide professional and solution-focused customer support via phone and email
- Troubleshoot appliance-related issues using manuals, diagrams, and internal systems
- Assist customers and technicians with product installation, usage, repair, and service-related questions
- Determine when field service or technician support is required
- Handle warranty claims, delivery issues, returns, and general customer concerns
- Process orders, track shipments, and provide delivery updates
- Coordinate with technicians, service providers, and internal teams to resolve issues efficiently
- Maintain accurate documentation of customer interactions, claims, and service updates
- Analyze recurring product or warranty issues and communicate findings internally
- Support day-to-day operational and customer service workflows
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
