Customer Service Representative
Sky Heating, A/C, Plumbing & Electrical•Tualatin, OR
•$18 - $23•Onsite
About The Position
The Call Center Representative will assist customer’s by arranging service appointments and going above and beyond to promote a positive customer experience. We treat our customers like family!
Requirements
- A proven track record in customer service with at least 6 months experience.
- Ability to multitask by typing while proficient with phone systems.
- Experience with CRM software.
- Detailed oriented with strong organizational and communication skills.
- Team oriented: teachable; earned respect.
- Ability to build trust and demonstrate empathy.
- Believes in, promotes, and lives out the company’s visions and values.
Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Display professionalism and establish customer rapport.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Responsible to meet the needs of the 3-Day Call Board.
Benefits
- Fantastic health and vision insurance 100% company paid!
- Paid Time Off!
- six (6) paid Holidays.
- Company 401(k) match up to 4% with Pre-Tax and After-Tax Roth deferral options.
- We are a Family Sensitive workplace and believe in balance.
- Opportunity for Advancement!
- Employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
